We are committed to your satisfaction and well-being. However, due to the nature of personalized wellness services and natural health products, we maintain the following refund and return policy:

1. No Refund on Consultations

All consultations are completely free of charge and provided by certified professionals, tailored specifically to your individual wellness needs. As no fee is charged, no refund is applicable.

2. Return of Products

Due to the personal and perishable nature of Ayurvedic and herbal wellness products, we do not accept returns once products are delivered and opened. However, returns are accepted under the following conditions:

  • You received an incorrect product.
  • The product was damaged during shipping.
  • The packaging was tampered with or unsealed at the time of delivery.

In such cases, please contact our support team within 48 hours of receiving the product and share clear photographs for verification.

3. Refund Process

If a refund is approved (under the eligible conditions mentioned above), the amount will be credited to your original mode of payment within 7–10 business days. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after confirmation.

4. Order Cancellations

Orders can be cancelled within 12 hours of placement. To cancel, please contact us immediately via WhatsApp or phone. Orders already shipped are not eligible for cancellation.

5. Contact & Support

For any concerns related to your order, refund, or service experience, please reach out to our dedicated support team:

  •  Phone / WhatsApp: [ +91 9690666166
  •  Email: [Insert email]
  •  Support Hours: Monday to Sunday, 8:00 AM – 10:00 PM

  • Doctor Availability:
  •  In-Clinic Consultations: Available from 11:00 AM to 7:00 PM, Monday to Sunday (except Thursdays)
  •  Online Consultations (Phone/WhatsApp): Available daily from 8:00 PM to 10:00 PM
    During these hours, you can speak with our experts and receive customized medicine recommendations, delivered discreetly to your doorstep.

We are here to support your wellness journey with privacy, compassion, and trusted care.